Moseleys Solicitors
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CLIENT PRIVACY NOTICE
Last updated: April 2025

At Moseleys Solicitors we are committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data, and your rights under UK data protection law.

1. Who we are

We are Moseleys Solicitors a firm of solicitors regulated by the Solicitors Regulation Authority. Our registered address is Compton House, Bore Street, Lichfield, Staffordshire, WS13 6LL. You can contact us by:

  • Phone: 01543 414100
  • Email: enq@moseleys.co.uk
  • Post: Compton House, Bore Street, Lichfield, Staffordshire, WS13 6LL.

We are the data controller of your personal information under data protection laws. If you have any questions, please contact our Data Protection Officer, Sarah Atack, using the contact details above.

2. What personal data we collect

We may collect and process the following information:

  • Name, address, email address, and phone number
  • Date of birth
  • Financial informatio
  • Information about your legal matter(s)
  • Identification documents (e.g. passport, driving licence)
  • Medical or other sensitive information where relevant to your case.

We may also collect information from third parties, including:

  • Estate agents, accountants, or other legal representatives
  • Medical professionals
  • Local authorities or government bodies
  • Public sources such as Companies House or the Land Registry

3. How we use your personal data

We use your personal information to:

  • Provide legal services to you
  • Comply with our legal and regulatory obligations
  • Manage our business relationship with you
  • Handle payments, invoicing, and administration
  • Defend legal claims or complaints
  • Carry out conflict checks and file audits
  • Recruit staff (if applicable to your enquiry)

4. Lawful basis for processing

We process your data under the following lawful bases:

  • Contractual necessity – to carry out legal services you have requested
  • Legal obligation – to comply with applicable laws and regulations
  • Legitimate interests – for business administration and risk management
  • Consent – where you have given clear consent (e.g. marketing communications)

We do not rely on automated decision-making or profiling.

5. Who we share your data with

We may share your data with trusted third parties including:

  • Barristers, experts, and other professional advisers
  • IT and case management system providers
  • Auditors and regulators
  • Legal directories or accreditation bodies (where applicable).

We may also be required to share your data with public authorities such as:

  • HM Revenue & Customs (HMRC)
  • The Solicitors Regulation Authority
  • Law enforcement agencies
  • Courts or tribunals

We will only share what is necessary and ensure appropriate safeguards are in place.

6. International transfers

We do not routinely transfer your data outside the UK. If we need to do so (e.g. where a third-party provider is based abroad), we will ensure appropriate safeguards are in place in line with data protection law.

7. How long we keep your data

We keep personal data only as long as necessary, usually for six years after a matter is closed, or longer where required by law, regulation, or our professional rules.

8. Your rights

Under UK data protection law, you have the right to:

  • Access a copy of your data
  • Correct any inaccurate or incomplete data
  • Ask us to delete your data in certain circumstances
  • Restrict or object to our processing
  • Receive a copy of your data in a portable format
  • Withdraw consent where it applies
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us using the details above or on the next page. We may require proof of identity.

9. Security

We use technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include secure IT systems, encryption, access controls, and regular staff training.

10. Updates to this Privacy Notice

We keep our privacy practices under regular review. This notice was last updated on 10 April 2025. Any future changes will be published on our website: www.moseleys.co.uk

11. Contact us

If you have any concerns or would like further information, please contact our Data Protection Officer (Sarah Atack) at:

  • Phone: 01543 414100
  • Email: enq@moseleys.co.uk
  • Post: Compton House, Bore Street, Lichfield, Staffordshire, WS13 6LL.

If you remain dissatisfied, you can complain to the ICO at www.ico.org.uk/concerns or call 0303 123 1113.